Home > Study in Canada > Fanshawe Toronto at ILAC > Graduate Certificate in Hospitality and Tourism Operations Management
Graduate Certificate in Hospitality and Tourism Operations Management
Fanshawe Toronto at ILAC, Canada
CAD 16204
Annual Tuition Fee
CAD 100 Waived
Application Fee
24 months
Duration
6.5
IELTS
88
TOEFL
50%
Min GPA
Program Overview
Your Learning Experience
This two-year Ontario College Graduate Certificate program in Hospitality and Tourism Operations Management is designed for university and college graduates seeking a career in the tourism and hospitality sector. The program will focus on hospitality operations within a global economy, encompassing leadership, management, and operations of hospitality and tourism businesses of varying sizes and complexity.
The program consists of five semesters including a paid internship semester, where students can apply their knowledge in the field. You will have the opportunity to network with industry partners in hotels, restaurants and tourism organizations, and will learn from industry professionals with proven leadership and relevant hospitality experience.
Located steps away from hospitality businesses in our London Downtown Campus, you’ll be surrounded by tourism and hospitality industry partners in a dynamic learning environment. Develop the knowledge and skills to work in hotels, restaurants, tourism and travel companies and retirement residences in North America. Upon graduation, you’ll be prepared for first-line supervisory and management roles.
During this program, students will have the opportunity to complete the following industry certificates:
- Wine & Spirit Education (WSET)
- Prud ‘homme Beer Certification
- Smart Serve – Beverage Sales & Service Training
- Certificate in Revenue Management (CRMA)
- Workplace Hazardous Materials Information System (WHMIS) training
- Safe Food Handling training
- Certified Guest Service Professional (CGSP)
Learning Outcomes
The graduate has reliably demonstrated the ability to:
1. Identify, select and utilize financial management principles, including cost accounting, management accounting, and audit practices and procedures.
2. Select and implement the appropriate management theory and operating practices, including the fundamental principles underlying management planning, organizing, directing and controlling in a service-driven industry.
3. Utilize financial operating and statistical reports to assist in intermediate and long-term decision-making.
4. Assess the adequacy of strategic and operational decisions through the application and analysis of appropriate financial indicators.
5. Develop a sound organizational marketing plan.
6. Develop and implement effective customer relations; manage guest problems with empathy and sensitivity.
7. Select and utilize industry-specific and generic software packages relating to operational planning and management.
8. Contribute effectively to the development and implementation of management procedures for the supervision of employees; identify and use appropriate organizational behaviour principles and motivational or team-building techniques to achieve desired performance.
9. Identify, analyze, and work within relevant government legislation and regulations bearing on the hospitality and tourism industry, including occupational health and safety legislation, employment standards and labour relations, and contract law.
10. Maintain service standards and address business needs in an ethical and socially responsible manner.
11. Develop, implement, and revise strategic operational plans for a department or business.
12. Conduct meetings and make formal presentations employing effective public speaking skills and techniques.
Additional Information
Program Level Postgraduate Certificate / Diploma
College/University Processing Time 10 Days
Program Format Full-Time
General Admission Requirement
- IELTS
- Minimum Overall Score - 6.5 - With No Band Less Than - 6
- TOEFL
- Minimum Overall Score - 88
- PTE
- Minimum Overall Score - 60
- DUOLINGO
- Minimum Overall Score - 120.0
Academic Requirement
- Minimum Level of Education Required: To be accepted into this program, applicants must have a bachelor’s degree in hospitality, tourism, culinary, commerce or
- management.
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Tuition Fee
The values given below are estimated figures, excluding extra charges like material fee, student activity fees, athletic fees, health care, etc., for courses. To know more, please visit the Programs page.
Average Tuition Fee Per Year
16204
Tuition Fee
(CAD)
CAD 100 Waived
Application Fee
(CAD)
11000 Per year
Average Cost of Living
(CAD)
The living costs include the total expenses per month, covering accommodation, public transportation, utilities (electricity, internet), books and groceries.
Check program website for more information about funding options.
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