Home > Study in Canada > New Brunswick Community College - Saint John Campus > Certificate in Client Service and Sales
Certificate in Client Service and Sales
New Brunswick Community College - Saint John Campus, Canada
CAD 11068
Annual Tuition Fee
CAD 100
Application Fee
12 months
Duration
6
IELTS
80
TOEFL
60%
Min GPA
Program Overview
The Client Service and Sales program appeals to those seeking a career in client service industries. With a focus on contact centres, students learn the cornerstone skills of customer service, communication, and sales techniques to build relationships with clients. Throughout this program, students acquire the interpersonal skills and best practices to build performance excellence and increase productivity. The program enables students to confidently interact with a team and identify one’s immediate and long-term impact as a business asset within various sectors (e.g., finance, insurance, telecommunications, and hospitality). Students are introduced to supervisory skills and managerial principles to better prepare them for leadership opportunities. Emphasis is placed on developing and enhancing the required verbal and written communication skills to confidently engage clients, interact with internal and external stakeholders, and provide quality customer service.
The Client Service and Sales program may be delivered through a combination of in-class and on-line instruction. Simulations and real-life examples may be used to support hands-on communication, sales, and keyboarding practice during the learning of "talk-tech-type" engagement with clients. Students develop the necessary technical skills to perform in a multi-faceted and fast-paced contact centre environment. Opportunities to visit a contact centre highlight industry’s commitment to this training and give a first-hand look at career possibilities.
A workplace experience at the end of the program provides students with exposure to a contact centre facility during which they learn about the operations of a contact centre, observe client service representatives in action, and relate their experience to their newly acquired knowledge and skills. This experience also provides students with networking and relationship-building opportunities.
Additional Information
Program Level UG Certificate / Diploma
College/University Processing Time 56 Days
Program Format Full-Time
General Admission Requirement
- IELTS
- Minimum Overall Score - 6.0 - With No Band Less Than - 5.5
- TOEFL
- Minimum Overall Score - 80 - With no score less than - 18
- PTE
- Minimum Overall Score - 65 - With no score less than - 60
- DUOLINGO
- Minimum Overall Score - 100.0
Academic Requirement
- Minimum Level of Education Required: To be accepted into this program, applicants must have Grade 12 / High School Diploma or equivalent including the following required course(s):
- Grade 12 (Senior year) Language - Grammar or Literature (or higher level)
- Grade 11 mathematics (or higher level)
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Tuition Fee
The values given below are estimated figures, excluding extra charges like material fee, student activity fees, athletic fees, health care, etc., for courses. To know more, please visit the Programs page.
Average Tuition Fee Per Year
11068
Tuition Fee
(CAD)
CAD 100
Application Fee
(CAD)
10000 Per year
Average Cost of Living
(CAD)
The living costs include the total expenses per month, covering accommodation, public transportation, utilities (electricity, internet), books and groceries.
Check program website for more information about funding options.
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