New Zealand Diploma in Information Technology Technical Support Nelson Marlborough Institute of Technology (NMIT) - Nelson Campus, New Zealand

If you enjoy problem solving and like to understand how things work, then a career in Technical Support might be for you.

This programme builds upon the technical skills of the Certificate in Information Technology Technical Support, expanding on networking and computer systems.  

Learn how cables, servers and processors work with operating systems, networks and databases to deliver information technology technical support in a business environment,

With this qualification you can start your career in an entry-level Information Technology support role, or pathway into the second year of the Bachelor of Information Technology. 

What will I learn?

In the first six months of this programme you will complete the four courses in the Certificate in Information Technology Technical Support to gain a good grounding in Information Technology. 

You will then complete these four courses, specific to the NZ Diploma in Information Technology Technical Support.

Networking fundamentals

• Identify and discuss the main issues involved in computer networking in the business environment. 
• Explain and discuss the application of fundamental network principles to the design of computer networks. 
• Describe and use physical network components effectively within a computer network. 
• Describe and use software components effectively within a computer network. 
• Describe and explain the use of a range of Internetworking technologies .
• Implement a small client/server network, utilising a modern operating system.

Operating Systems and Application Software

• Understand key operating system concepts focussed on the areas of processor, memory, disk and network. 
• Perform typical file management operations, including secure file access. 
• Perform attended and unattended installations. 
• Install and manage system software and services. 
• Control and manage the boot process. 
• Manage system disks.
  
  Technology Support
   
• Discuss the basics of service standards, monitor service standards, and understand how management standards support exceptional customer service. 
• Understand the core “best practices” of an IT service desk as a function and perform troubleshooting and resolve a range of common system problems using appropriate tools and procedures. 
• Manage systems and applications to meet the performance, capacity, and business continuity requirements of an organisation. 
• Understand the issues of implementing service management processes into an organisation and creating a cycle of continuous improvement.